Returns & refunds

The policy

You have 30 days from the delivery date to request a return. Items must be unused, clean and in their original packaging with any tags attached.

How to start a return

1. 1. Email info@54pet.com with your order number and the reason for the return.
2. 2. We reply the same working day with the correct return address and instructions.
3. 3. Ship the item back with tracking and send us the tracking number.
4. 4. Once received and checked, your refund is issued to the original payment method.

Refunds are normally processed within 3 business days of the item arriving; your bank may take a further 3-10 days to show the credit.

Who pays return shipping

If the item is faulty, damaged in transit or not what you ordered, we cover return shipping and send a replacement or full refund, including the original shipping cost. For change-of- mind returns, the return shipping cost is yours.

Items we cannot accept back

• Used bedding, harnesses or blankets that have been worn or slept on.
• Items returned without prior contact, or after the 30-day window.
• Items damaged by the customer after delivery.

Wrong size?

Email us before returning — for most beds, harnesses and coats we can arrange a size swap faster than a refund-and-reorder.